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What happened?
Tell us what happened
Who is this about?
This is about a:
Creditor/Secured Party
Debtor/Grantor
Practitioner
Third Party
AFSA Staff Member / AFSA
Other
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Please provide details
Given Name
Surname
Company Name
AFSA Administration Number
PPSR Registration Number
What happened?
What does this complaint relate to?
Policy/Process/Legislation (for example, decision, outcome, action taken)
Staff behaviour (for example, professionalism)
Fees and charges
Information (for example, product, website, letter)
System/Technology (for example, PPS Register, BRS, Bankruptcy Form, Online Services, accessibility)
Service (for example, communication, responsiveness, contact)
Change to Bankruptcy Act
Other
Please specify the area the complaint relates to
Tell us the details of your complaint
What outcome are you looking to achieve?
Have you raised this issue previously?
Yes
No
Do you consent to us disclosing the contents of this complaint and any documents that you have provided to the person/s concerned?
Yes
No
Are you aware of legal action being taken over this complaint?
Yes
No
Have you discussed this matter with any other agency e.g. ASIC, ACCC, Police?
Yes
No
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