Send us your feedback
We welcome your feedback to help us improve our service and information.
If you want to make a tip-off please use our tip-off form: https://www.afsa.gov.au/about-us/complaints-and-reviews/tip-offs
Make a complaint
Lodge a complaint if you are dissatisfied with the services or information provided by us, a registered trustee, or debt agreement administrator.
How we handle your feedback
AFSA is responsible for monitoring standards of personal insolvency practitioners (including registered trustees, the Official Trustee, and debt agreement administrators) under the Bankruptcy Act.
Our complaints handling procedure outlines our complaints process and provides more information on how to make a complaint.
Our role includes investigating complaints against trustees and administrators. We also deal with requests for review of certain decisions made by trustees on behalf of the Inspector-General in Bankruptcy.
You can find more information about lodging complaints against trustees and administrators.